When we receive a message from you and hear your issue, our team will do our best to solve it. As we are selling mostly coffee and that is a fresh product, we aim to deliver to you it in the best quality and time. If any concerns arise, our goal would be to compensate it with product instead of a refund. 

As for espresso machines, we will need to inspect the situation and decide on the best solution for each case individually and contact the manufacturer, if needed. 

If a refund is the only way of solving the issue, it will be considered and our team will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.